Community Services
(Care at Home)
At Spectrum Healthcare, along with providing staff through our Nursing Agency, we also have a team of Domiciliary staff that visit and care for our clients in their own homes. Our Domiciliary care staff provide high-quality care to each individual, whether a brief call once-a-day, or 24-hour care. As each individual is different, requires unique levels and types of care, and live by different routines and lifestyles, we tailor our care to each client. By doing this, we aim to provide the utmost personal and precise care, resulting in our clients feeling independent and happy.
What is Domiciliary Care?
Domiciliary Care (or community care) is care provided for you in the comfort of your own home. Our staff provide you the support you require whilst staying in your own home and maintaining your own routine, helping you keep your dignity and independence. Our Domiciliary staff can visit and assist you from a 15-minute call every day, to full 24-hour care. Our staff care for you and help with all situations, whether it is to aid in day-to-day living, administering medication or just getting groceries. We are currently registered with Care Inspectorate Wales and Care Quality Commission (England) to provide home-care.
How do we deliver our care?
When we first start caring for an individual, a member of our management team will visit you and undertake an assessment of your needs, which we will then use to devise your personalised service delivery plan. They will carry out a social-care assessment with you, to identify what support you may require at home in order to assess your needs. Your Assessing Manager will create your service-user file, which will be confirmed by the Registered Manager and then delivered to your house before the care provision starts.
The assessor will also conduct a risk assessment to ensure that work can be undertaken safely in your home. A ‘Safer Handling’ risk assessment will also be undertaken to identify any equipment and/or handling techniques needed for your care to be provided. A copy of these assessments, together with your care plan, will be included in your folder in your home for reference.
The folder will also include several other documents. The care staff will complete their daily care records and leave them in this file. On occasions, the Care and Social Services Inspectorate for Wales (inspector) may wish to view this file. Social workers also may like to see the file as it provides information for other Support Staff, relatives, Doctors and Health Visitors.
Your Care Plan and Risk Assessment will be formally reviewed annually unless any changes to your care plan has been agreed / identified. However, Support Staff will monitor your care plan and if they feel your needs have changed he/she will let your Team Manager know. If your care is being commissioned by the Council, this assessment will be in partnership with your Care Manager.
Where do we deliver care?
Currently, we supply our Staff to work in individual's homes in the following areas of Wales:
-Torfaen
-Monmouthshire
-Caerphilly
-Newport
-Blaenau Gwent
-Powys
Team Leaders
Visiting Barry Island
Our Service User's last wish- to visit Barry Island, and see the famous Nessa.
Our staff in Newport branch making a difference.
